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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Research architectural hardware product range
   • Identify job requirements from plans and specifications
   • Identify potentially suitable architectural hardware products by accessing relevant sources of information
   • Identify hardware components that suit customer specifications and meet applicable legislation, codes and national standards
2. Recommend door and window hardware products
   • Provide and explain detailed manufacturer product specifications to customer to assist buying decisions
   • Demonstrate features and benefits of products to customer using appropriate interpersonal techniques
3. Identify hardware quantities
   • Accurately determine quantities of required architectural hardware products from customer specifications
   • Determine measuring tools and systems to be used based on job requirements
   • Provide customer with accurate quotation for estimated quantities
4. Advise on hardware product quantities
   • Clearly explain to customer comparisons between architectural hardware manufacturer’s warranty terms
   • Confirm individual product warranty terms and conditions from relevant sources of information and accurately convey to customer
   • Provide customer with accurate written information regarding individual product warranty terms and conditions
5. Negotiate price and payment options
   • Accurately convey store recommended retail pricing to customer according to applicable legislation, codes and national standards
   • Negotiate individual product prices in accordance with organisational requirements to achieve sales
   • Accurately convey store payment options to customer and negotiate preferred option following organisational requirements